The disruption affecting the charging sessions via the mobile application has been successfully resolved. All charging sessions are now functioning normally. Corrective actions were completed at 16:00 UTC. Since that time, no further issues have been observed.
We apologize for any inconvenience this may have caused and thank you for your patience and understanding during the disruption.
Posted Apr 16, 2025 - 19:24 EEST
Identified
Investigation is progressing, and we have identified the cause of the issue. We are continuing to work with corrective actions to resolve the disruption as quickly as possible. Due to the issue, terminating a charging session via the mobile application may not work as expected in all cases.
Posted Apr 16, 2025 - 18:28 EEST
Update
The investigation of the issue continues with high priority. Due to the disruption, ending a charging session may not function normally in all cases. We aim to resolve the issue as soon as possible.
Posted Apr 16, 2025 - 17:24 EEST
Investigating
Virta is aware of a technical issue that may cause difficulties in ending the charging session via mobile application. The investigation of the issue is ongoing, and we aim to resolve the disruption as quickly as possible.
Posted Apr 16, 2025 - 16:35 EEST
This incident affected: API (End User API) and Mobile applications (iOS, Android).